A. pointed out that our Mbps, megabits per second, were very, very low. We looked into updating our service and the price different was affordable.
I am not sure if I would say that the third time was the charm, but after being stood up twice I was thrilled that someone came to the house for the third appointment.
Not only did the person not show up the first time, when I called to ask about it I was told that the person was at my house at that very moment. Then I was told the person was almost done with the work. When I said I was at my home I was then told that the person had tried to gain access to our home but was unable to. Would I like to reschedule? The next day I talked to a different person who did apologize for the fact that I had been lied to.
The second time I also arranged my schedule so that someone was at the house when I had to leave. Nothing. All day. At least this time they just kept telling me the person was busy, maybe later. Maybe later. Maybe later. Would I like to reschedule?
Ta da! Someone showed up and on time! The person seemed to know what to do and everything went smoothly.
We have a new box on the house
and away from the house.
The entire process was a big pain, but now that we are all home and on our computers I can say that I am glad it is done and I am not trying to get an appointment this week!